Answer:
1.to give attention to sound or action. When listening, one is hearing what others are saying, and trying to understand what it means.
2.Without listening, no organisation can operate effectively, nor ultimately survive. Effective listening provides the information required to enable organisations to adapt to meet the changing needs of customers and keep up with market trends.
3.
•Appreciative listening
•Empathic listening
•Comprehensive listening
•Critical Listening
•Discriminative listening
4.When we don't listen, it makes it impossible to empathize with others. We may also miss out on important information and insights. Listening shows others that we appreciate and value them. It is also a sign of respect.
