Answer:
YES, there is it.
Explanation:
Here the one of the reasons Customer Service Strategy Isn’t Working:
1. Not Listening to Your Customers
- A business is not a one-way street, in which managers feel like they owe customers nothing. The first of many customer service rules is that business is akin to a dialogue between two parties.
- In other words, customers need to know they are being heard.
Hard to Reach
- Effective customer service strategies provide channels through which customers communicate with a business. We’re talking about a website, social media channels, surveys, and yes, even a telephone.
- What’s more, communication shouldn’t be difficult.
- If customers have to browse page after page on your website in a desperate bid to find the contact information, then guess what, your customer strategy is failing.
- One of the first rules of customer service guidelines is to prominently display your business’s contact information. Make yourself available for a conversation with customers.
- These striking statistics are a warning to your business — be available!
- If you can’t be available to pick up the phone — and not every business has service representatives available 24 hours a day, seven days a week — then ensure alternatives are working effectively.
REFERENCE: https://www.qminder.com
