Answer:
High-Contact Services
In high contact, service entails interactions throughout service delivery between customers and the organization. The customer’s exposure to the service provider takes on physical and tangible nature.
Explanation:
High-contact service means you offer your customers a lot of hand-holding and direct support, while low-contact service means you give them tools to sort things out for themselves
Low-Contact Services
Low-Contact Services are generally the opposite end of the spectrum, low-contact services involve little, if any, physical contact between customers and service providers or executives. In most cases, the contact takes place at arm’s length through the medium of the Internet or physical distribution channels..
