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Directions: Propose a way to remain calm, polite and respectful in dealing with a
frustrated
customer. Write your answers on the blanks provided.​

Sagot :

Ignore15viz

Answer:

1. Listen

2. Apologise to difficult customers

3. Handle angry customers by showing empathy

4. Maintain a calm tone of voice

5. Use the customer's name

6. Build and maintain trust

7. Don't take difficult customers personally

8. Handle angry customers using positive language

9. Resolve the issue

10. Share the knowledge with difficult customers

Explanation:

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