VALUING
Directions: Propose a way to remain calm, polite and respectful in dealing with a
frustrated
customer. Write your answers on the blanks provided.

Question

Answered

Sagot :

Ignore15viz Ignore15viz · Answer 1

Answer:

1. Listen

2. Apologise to difficult customers

3. Handle angry customers by showing empathy

4. Maintain a calm tone of voice

5. Use the customer's name

6. Build and maintain trust

7. Don't take difficult customers personally

8. Handle angry customers using positive language

9. Resolve the issue

10. Share the knowledge with difficult customers

Explanation:

Hope it helps

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