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Explain why performance evaluation of front office staff in receiving and processing reservation is important in hotel operation.





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Blackbear09viz

Answer:Reservation of the hotel accommodation is one of the important responsibilities of the front office department. The front office department needs to react to the enquiry of the guests. For a guest, reservation increases the chances of a better deal for assured accommodation on arrival.

Supketchupviz

The front desk of a hotel is critical to guest happiness. Throughout the guest life cycle, the front desk crew has the greatest contact with consumers. Guests are more likely to return to the hotel or leave a positive review if the front desk operations personnel makes a good impression.

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