wrong. Write your answer before the number. TRUE or FALSE. Direction: Write TRUE if the statement is correct and FALSE if the statement is 1. Being professional and considerate of customers enhances their views of the organization. 2. Do not Respond to complaints quickly and courteously with common sense and you will improve customer loyalty. 3. Effective senior management uses customer feedback for planning and communications with employees, 4. Both technical quality and customs satisfaction do not have a favorable impact on the cost of care. 5. Customers first and always right,​