Answer:
1. An intention for connection.
2. Listen more than you speak.
3. Understand the other person first.
4. Understand needs, wishes and values.
5. Begin with empathy.
6. Take responsibility for your feelings.
7. Make requests that are practical, specific and positive.
8. Use accurate, neutral descriptions.
9. Be willing to hear “No”.
10. Ways we communicate other than words.
