Answer:
1. Communication is the process of exchanging messages, ideas, facts, opinions, or feelings.
2. The postulate of systemic communication lies in taking on responsibility for what actually is received by the listener and not simply for what is sent out by the transmitter.
3. Every communication involves (at least) one sender, a message and a recipient. These include our emotions, the cultural situation, the medium used to communicate, and even our location.
4. The process of Interpersonal Communication is irreversible, you can wish you hadn't said something and you can apologise for something you said and later regret - but you can't take it back
5. Proactive communications is a customer relationship lifecycle strategy used to increase customer loyalty
6. It refers to communication that involves a shared message between the sender and the receiver
Explanation:
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