ACTIVITY 2: MODIFIED TRUE OF FALSE
Directions: Read and analyze each statement below. Write True if the statement is correct
and if it is False change the underlined words to make the statement true.
1. Front office department plays an important role in image building of a hotel.
2. Basic responsibilities of a front office is to create database and handling guest
accounts.
3. Registration of guest is one of the most important process in check-in-activity
4. Travel desk handled guest arrival and departure.
5. Reception area handles all cancellation and revisit as reservation made by guest and
a process and confirm reservation request.
6. Night auditor verifies and validate front office cashiers voucher, and to check guest
folios.
7. Bell desk is an extended arm of information counter, and located at the lobby area.
8. Lobby area is the natural flow of guest towards reception, cashier, information
counters, during guest arrival and departures.
9. Telephone operator monitors guest calls and to prepare guest bills accordingly.
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