Answer:
PRINCIPLES FOR ADDRESSING WORKPLACE CONFLICT.
Common and ineffective strategies to deal with workplace disputes include:
Avoidance
Indirect communication in the form of complaints and/or gossip,
Bartering
Emotional reactions
Righteousness: holding on to positions
Principles to Help:
Pay attention to your emotions and how they influence you. Realize that emotions are part of the workplace and that negative emotions can fuel the conflict. Acknowledge your emotion and then determine its source. Is it based on a bad experience or a past interaction that may be influencing the current situation? Is it based on something you have no control over? Take the time to deescalate before moving forward.
Explanation:
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