Answer:
1 .a.Managing and training the concierge, night auditor and team of receptionists.
b.Ensuring the front desk provides a professional and friendly service for customers.
c.Dealing with customers, including handling complaints when they come to the desk
.
d. Troubleshooting emergencies.
e.Scheduling your staff rota.
2.When a hotel guest is checking-in, it usually is the first face-to-face service encounter with the hotel, which makes it important. The first impression that a guest receives can often be the last impression, so if the first impression is good, the more likely the customer will also leave the hotel feeling satisfied.
