customers service phone scripts for handling angry customers and complaints.
while angry customers are typically the exception to the rule,you will occasionally come across someone who is angry or verbally aggressive-whether justified or not. start by showing sympathy and being understanding to the customer`s concerns.
*i`m so sorry this is has happened. let me see if i find a way to fix things.
*i`m so sorry. can you tell me what happened so i can help?
*i`m really sorry that you weren`t happy with your purchase. let`s see what we can do to set things right.
*i completely understand your frustration. i`d feel the same way. can i please have your order number so we can get to resolving this?
*i`m so sorry your order didn`t come in time. let me speak to my supervisor to see what we can do for you.